What Ciiber LLC collects, why we collect it, who we give it to, and how to get it back or get it deleted.
Ciiber LLC (“Ciiber,” “we,” “us” or “our”) is a New Jersey limited liability company at 766 Park Ave, Ste 2, Lakewood, NJ 08701, United States. We build and operate custom web, ecommerce and IT systems for our clients.
This Privacy Policy explains what personal information we collect, why we collect it, who we share it with, and the choices you have. It covers ciiber.co, our text messaging program, our email and phone communications, and the services we provide directly to clients.
It does not cover data we process on behalf of a client as their service provider. When we host or maintain a client’s platform, that client is the controller of the data in it and their own privacy policy applies; we handle that data only on their instructions and under contract.
We may receive your contact details from a colleague who refers you, from a client who asks us to work with you, or from publicly available business sources such as a company website or a professional network profile.
We do not intentionally collect special categories of data (health, biometrics, race, religion, precise geolocation and the like). Please do not send them to us.
If you give us a mobile number and opt in to text messages, we record the number, the consent you gave, when and how you gave it, and the messages exchanged. This is described in full in our SMS Terms and Conditions.
Mobile numbers and consent records are disclosed only to the subcontracted messaging providers that transmit messages on our behalf, and only so that those messages can be delivered. Those providers act as our processors, may not use the data for their own purposes, and may not sell or share it.
You can withdraw SMS consent at any time by replying STOP to any message or by emailing us. Withdrawing consent does not affect messaging you already received, and we keep a record of the opt-out so that we can honor it.
We use personal information to:
We do not use personal information for automated decision-making that produces legal or similarly significant effects, and we do not use it to train third-party machine-learning models.
Where the GDPR or UK GDPR applies, we rely on the following legal bases: performance of a contract with you; our legitimate interests in running, securing and marketing our business, balanced against your rights; your consent, where we ask for it (for example for text messages or non-essential cookies); and compliance with a legal obligation.
You may withdraw consent at any time without affecting processing done before you did.
We keep personal information only as long as we need it for the purpose it was collected for, and then delete or anonymize it. In practice:
We protect information with encryption in transit (TLS) and at rest, least-privilege access controls, multi-factor authentication on administrative accounts, network and application logging, and regular patching of the systems we operate. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affects your personal information we will notify you and the relevant regulators where the law requires it.
Depending on where you live, you may have the right to:
Residents of New Jersey have these rights under the New Jersey Data Privacy Act; residents of California, and of other U.S. states with comprehensive privacy laws, have equivalent rights under their own statutes; residents of the EEA and UK have them under the GDPR.
Email hello@ciiber.co with the request and the email address or phone number you deal with us under. We will verify your identity before acting — usually by confirming control of that email address or number — and respond within 45 days, extendable once by a further 45 days if the request is complex. An authorized agent may submit a request on your behalf with written proof of authority. If we refuse a request we will explain why, and you may appeal by replying to our response; you may also complain to your state attorney general or supervisory authority.
Every marketing email we send has an unsubscribe link in the footer, and unsubscribing takes effect immediately. For text messages, reply STOP to any message. You will still receive transactional messages about work in progress, invoices and security, because those are part of providing the service — to stop those too, close your account or contact us.
Our site and services are for businesses and are not directed to children. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, email us and we will delete it.
We are based in the United States and our infrastructure providers operate globally, so information may be processed in the United States and in other countries whose data protection laws differ from those where you live. Where we transfer personal information out of the EEA or UK, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses, together with technical and organizational measures.
Our site links to services we do not control, including our own profiles on third-party platforms. Their privacy practices are their own, and this Policy does not apply to them. Read their policies before giving them information.
We may update this Privacy Policy as our services or the law change. The current version is always posted at ciiber.co/policies/privacy and the effective date at the top shows when it last changed. If a change materially affects how we use information we already hold, we will give notice by email or on the site before it takes effect.
Questions, requests or complaints about privacy go to the address below. We read everything sent there.